Where can I ship my order to?
We currently ship to any home, apartment, condo or office address in the state of New York and will be expanding soon. Someone 21+ must be there to sign for the beer when it arrives, so please make sure you are home or you are sending it to somewhere with an adult around like an office or to your doorman.
Please be sure to enter the correct shipping code (when prompted in the cart page, prior to entering your shipping address). Incorrect shipping zip codes entered at checkout may cause delay in shipping. Please note that LiquidRails is not responsible for transit delays caused by incorrect shipment information.
What are your standard delivery charges?
Shipping is flat rate $15 per order.
How long does the beer take to arrive?
We will email you a notification once your order is out for delivery. Depending on your shipping address, your order will arrive within 1-8 days.
How can I see the status of my order?
We will send you notification that your order has been processed once fulfilled. You can always check the status of your order by clicking the "View My Order" link in your order confirmation email.
Do I need to be 21 years or over?
Yes, we take that very seriously. To order, you must be 21+. You must present a valid form of ID showing that you are 21+ for your order to be released upon delivery.
Do you have safety guidelines that I can follow when receiving my order?
LiquidRails recommends taking the following steps when receiving your package in order to ensure the safest interaction possible:
If I am not home when the order arrives, what happens?
Our logistics partner will attempt delivery and if someone 21+ is not there, the carrier will return the package to us. You may be charged an additional $15 re-service fee for a delivery reattempt. We strongly advise sending your order somewhere that someone 21+ will be at all times like an office or a building with a doorman. If you do not think you will be home to receive the order, please reach out to firstname.lastname@example.org immediately. Please understand that quite a bit of work goes into the preparation and shipment of each order. In the event that the re-service fee is applied, we truly appreciate your understanding and cooperation.
I need to amend my order, how do I let you know?
Our amazing fulfillment team is super quick at processing orders so if yours needs to edited, please let us know as soon as possible by emailing email@example.com. If you have placed an order that you'd like to cancel, please email firstname.lastname@example.org immediately. Please note that orders may only be cancelled within 1 hour from the time the order was placed.
When should I contact LiquidRails Customer Experience?
Our entire team of beer aficionados goes out of their way to ensure our customers receive the highest quality of products possible. That being said, if you ever feel that your order does not meet our expected quality standards, please let us know as soon as possible so we can assist in resolving the issue. Please note that our policy requires all damages or missing items be reported to our team within 7 days of receiving your order.
You can reach our customer experience team at email@example.com for help with any order issue or request. We are here to help make sure you love our brand partners' products and the LiquidRails experience!
What if LiquidRails doesn't have my ordered item in stock?
If an item you ordered goes out of stock before your order is fulfilled, the LiquidRails team will reach out right away to either make a replacement suggestion or issue a refund for the item(s). All suggestions are made by our knowledgeable staff and will always be of similar taste and quality to original product.
How do I create a LiquidRails Account?
If you are having trouble logging on, please reach out to us at firstname.lastname@example.org. We will happily assist you.
How can I get my products on LiquidRails?
We are currently looking for new brand partners especially those that do not already have a New York City distributor and have a mindset and passion for e-commerce, digital marketing and consumer growth. Please reach out to email@example.com for additional information. We will respond in the order each request is received, so please forgive us for any delay in getting back to you.